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Returns and Refunds

We understand that sometimes things don't go as planned, and that's perfectly okay. Our aim is to make sure your experience with the platform remains smooth and straightforward, even if you need to return a purchase.

Short and simple process

1

Create a return request

Select the reasons for the return and mark the products you want to return. Add photos if necessary.

2

Print label and pass it to USPS

Once the shipping label is printed transfer the package to the USPS within 3 business days.

3

Get your refund 🎉

The supplier will check your package and send you a refund to the payment method from the order.

Return request in Suplery

Free returns within 30 days

We are pleased to offer you the option to return products within 30 days of the delivery date.

  • Suplery account on FacebookReturn products seamlessly right in the Suplery interface

Please make sure that items remain unopened and unused and are returned in their original packaging with tags and seals still intact.

We kindly request that you include any complimentary items received with the purchase when making the return.

Quick refunds

As soon as the brand nods for your return, expect your refund through the original payment method — quick and easy!

Please note that shipping, insurance, and other fees aren't refundable.

Free cancellations

You can cancel your order if it hasn't been shipped yet. No charges will be applied.

In case of canceling an order that has already been transferred to the delivery service, additional charges may apply.

Products issues 😿

We hope you will never experience that, but in the case of damaged, defective, or missing products, please report such items within 7 days of delivery, with photos if you can.

Quick refunds

As soon as the brand nods for your return, expect your refund through the original payment method — quick and easy!

Please note that shipping, insurance, and other fees aren't refundable.

Free cancellations

You can cancel your order if it hasn't been shipped yet. No charges will be applied.

In case of canceling an order that has already been transferred to the delivery service, additional charges may apply.

Products issues 😿

We hope you will never experience that, but in the case of damaged, defective, or missing products, please report such items within 7 days of delivery, with photos if you can.

We know papers can be boring, which is why we prepared these extracts for you. But we kindly ask you to read our Return Policy to ensure you are fully informed.

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